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TurboTax to pay customers $141 million to settle deceptive ad claims

New York Attorney General Letitia James announced Wednesday morning that Intuit Inc., the parent company of TurboTax, has agreed to pay $141 million to settle claims that it deceived millions of low-income U.S. taxpayers between 2016 and 2019. ... Read more»

FTC sues to stop 'deceptive' TurboTax 'free' ad campaign

With millions of Americans scrambling to file their taxes in the next few weeks, the Federal Trade Commission asked a federal court to intervene to stop Intuit from claiming in ads that Americans can file for “free” using the company’s TurboTax software.... Read more»

'We’re not allowed to hang up': The harsh reality of working in customer service

Spotlighting a largely unseen industry that helps brand-name companies shed labor costs by outsourcing, the world of work-at-home customer service agents share the experience of being caught between abusive callers and corporate directives to appease.... Read more»

TurboTax-maker Intuit will leave free tax filing partnership with IRS

TurboTax maker Intuit, the largest company in the tax-preparation software industry, announced it will leave the Free File program, the public-private partnership that offers free tax filing to millions of Americans but has been a magnet for controversy since its creation two decades ago. ... Read more»

Intuit TurboTax and other for-profit tax prep companies lead Americans to pay for their stimulus checks

Congress gave the IRS the job of sending out coronavirus rescue checks. But the underfunded agency is struggling, while for-profit companies like Intuit have started circling, hoping to convert Americans in need into paying customers.... Read more»

Intuit linked to 'grassroots' campaign against free, simple tax filing

The maker of TurboTax and its allies are continuing to work against proposals for what’s known as return-free filing. Over the last year, a rabbi, a state NAACP official, a small town mayor and other community leaders wrote op-eds and letters to Congress with remarkably similar language on a remarkably obscure topic.... Read more»

How Intuit fought free, simple tax filing

Intuit, producer of the top-selling tax software, has opposed letting the government do your taxes for free – even though it could save time and headaches for millions of filers.... Read more»