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'We’re not allowed to hang up': The harsh reality of working in customer service

Spotlighting a largely unseen industry that helps brand-name companies shed labor costs by outsourcing, the world of work-at-home customer service agents share the experience of being caught between abusive callers and corporate directives to appease.... Read more»

Tucson call center laying off almost 800 workers

A Tucson call center is laying off 785 employees here, with Concentrix Corp. poised to shutter the West Side facility formerly owned by Convergys.... Read more»

Tucson call center to add 500 jobs

A call center in Tucson has announced plans to hire up to 500 more workers here over the next week.... Read more»