Six years after ProPublica revealed that Facebook allowed advertisers to exclude Black users and others, the company agreed to a settlement with the Justice Department to overhaul its ad algorithm system. Read more»
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Spotlighting a largely unseen industry that helps brand-name companies shed labor costs by outsourcing, the world of work-at-home customer service agents share the experience of being caught between abusive callers and corporate directives to appease. Read more»