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Victims of abuse, harrassment can file for protective orders via phone, new website

While courts remain closed because of the COVID-19 outbreak, victims of abuse, stalking or harassment can now file for protective orders by phone, Pima County officials announced Friday. 

Officials with the Pima County Superior Court, Pima County Justice Court, and Tucson City Court announced the new program, which allows victims to request protection via phone, beginning with an application at a website, the Arizona Protective Order Initiation & Notification Tool, or AZPOINT, said Krisanne M. LoGalbo, a county spokeswoman. 

The website, https://azpoint.azcourts.gov/ can be accessed from any computer, tablet, or mobile phone, she said. 

After completing their application at AZPOINT, the person will receive a unique reference number.  They can then call the office of the Clerk of Court for any of the three main downtown courts Monday through Friday from 8:00 a.m until 5:00 p.m. and provide that reference number, she said. 

The clerk will review their application to make sure it meets the requirements for a hearing, and then arrange a time for a judge to call them. If the petition is granted during telephonic, on-the-record hearing, the Court will send the Order of Protection out for service the same day, said LoGalbo. 

Applicants can request the order be delayed for up to 72-hours, she said. 

For protection requests after business hours or on weekends, individuals should contact their local law enforcement agency, she said. 

LoGalbo said that while the courts hope to process most protection order requests telephonically for the "safety and health" of community members and court staff, the courts will continue to allow "healthy individuals" to apply in person. 

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The application and service of a domestic violence order remains free, and the orders will be served by local law enforcement. However, applications for an injunction against harassment will still require people to appear in person to pay their fee, or apply for a fee waiver or deferral, pick up injunction paperwork, and arrange service for the injunction. 

For more information about AZPOINT or filing an order of protection, individuals should visit https://azpoint.azcourts.gov/ or call one of the three Clerk of Court office numbers:

  • Superior Court, 520-724-3221
  • Justice Court, 520-724-3942
  • Tucson City Court, 520-791-4971

For those who would like to talk with a victim advocate, the National Domestic Violence Hotline is at 800-799-7233 and the Arizona Coalition to End Sexual & Domestic Violence is at 800-782-6400.

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