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Tucson MVDs open earlier to reduce long waits

The Arizona Department of Transportation has started to open its three Tucson Motor Vehicle Division offices half an hour early in an effort to reduce long wait times.

MVD offices will now open at 7:30 a.m. to help break up rushes and the busiest hours of the day when people are on lunch breaks at work, according to a Monday ADOT press release. 

“Customers in Tucson would regularly line up outside of MVD offices waiting for them to open at 8 a.m.,” said ADOT spokesman Ryan Harding. “MVD decided to test opening earlier to get ahead of the rush in the morning. Our goal is to even out the flow of customers throughout the day and reduce impacts to wait times.”

The new hours were implemented the week of June 6 and effect the Tucson North, Tucson East and Tucson regional locations, Harding said.

ADOT's service window inside City Court, 103 E. Alameda St., will not be affected by the changes and will continue to operate between 8 a.m. and 4:30 p.m. 

“We want to provide more opportunities for customers to get their business done quickly with MVD,” Director Eric Jorgensen said in the release. “We are committed to improving wait times and making the overall customer experience better.”

The state’s MVD has already put several other time reduction measures and planning tools in place, like removing extra steps on certain types of transactions. Customers who need temporary credentials or documents can have them printed at the main desk instead of going into a separate line to obtain them.

To retake a driver’s test, customers can now go directly to the testing area without waiting in line to go over their applications in the main office.

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The MVD also lists estimated wait times for individual locations on their website and update it every five minutes.

ADOT hopes to eventually do away with the current system where customers take a number and wait to be called. In June, an MVD in Phoenix served as a testing site for a new process where one employee at the main desk checks to see if customers have the correct documents and another directs them to open service windows. The agency stated that the initial results were promising in reducing wait times and will be studied. 

The effectiveness of the extended hours will be monitored by MVD throughout the summer to determine if adjustments are necessary. Though the new hours have only been in effect a couple of weeks, Harding said improvements in wait time were being made at the Tucson Regional Office.

“We are continually looking at various ways to improve the customer experience at MVD and will continue to test and implement changes to make that happen," he said. 

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MVD offices opening early

  • Tucson Regional Office- 3565 S. Broadmont Dr.
  • Tucson North Office- 7330 N. Shannon Rd. 
  • Tucson East Office- 1360 S. Stocker Dr.