Comcast to hire 1,100 for new Tucson call center
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Comcast to hire 1,100 for new Tucson call center

Cable giant Comcast will open a new 100,000-square-foot call center in Tucson, staffed by about 1,125 workers, the company said Thursday, announcing plans at a Phoenix press conference with Gov. Doug Ducey and Mayor Jonathan Rothschild.

A location for the facility was not disclosed; company officials said negotiations are ongoing, although some government sources indicated the center will likely be in the former Tucson Galleria, just north of Tucson Mall on Oracle Road. The call center will have a payroll of about $35 million, officials said — meaning an average salary of about $31,000.

Comcast's service center on North Cortaro Road in Marana has about 100 employees.

The company plans to fill at least 15 percent of the new positions with military veterans, reservists and their family members, officials said.

"Comcast's decision to expand its presence in Tucson is excellent news for our state, and the latest validation that we're open and ready for business," Ducey said in a statement released by the company.

Employees at the center will work on customer support and sales, and will include Spanish-speaking social media workers, the press release said. The company has posted job listings on its website, and training is expected to begin this fall.

"Tucson has several key competitive advantages for this industry, such as an abundance of high-quality, customer-service labor, a bilingual and multilingual workforce, technical expertise, and a convenient location in the Mountain Time Zone," Rothschild said.

The new center is "a win for Tucson. And it's a win for our entire state," said Sandra Watson, president of the Arizona Commerce Authority.  "Innovation drives global economic growth. So we are pleased that a global media and technology company like Comcast has chosen Arizona as a hub for one of its three state-of-the-art customer support centers."

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"This was a competitive national search, with Tucson combining a multitude of qualities to clearly emerge as the ideal site for this project," said Joe Snell, CEO of the newly rebranded Sun Corridor Inc. (formerly TREO). "Our strategic location and talent pool continue to make us attractive to many companies considering expansion plans."

Although the Tucson center was announced Thursday, a company official excitedly claimed in a blog post that "hiring ... is off to a running start ... with thousands of applications already coming in."

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2 comments on this story

2
543 comments
May 21, 2015, 2:21 pm
-0 +2

@EllieMae,

But Comcast did get their own URL wrong in their press release ; )

1
153 comments
May 21, 2015, 1:48 pm
-0 +2

At least the company spelled Tucson correctly on its website…

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